Refund & Cancellation Policy

1. Service fee

Our service fee covers guided creation, professional drafting, workflow coordination and delivery. Government charges (stamp duty, taxes, registration or similar) are separate, are disclosed before confirmation, and once paid to the concerned authority or provider are governed by that authority's/provider's rules.

2. Cancellation before drafting begins

If you cancel before drafting work has begun, the service fee is refundable, less any payment-gateway charges actually incurred.

3. Cancellation after drafting, before signing is initiated

A partial refund of the service fee may be offered at OzoneSign's discretion, reflecting work already completed.

4. After the eStamp or eSign step is initiated

Once the eStamp is generated or the eSign process is initiated, the service fee is non-refundable, as third-party and government steps have been consumed.

5. Our-error commitment

If a delivered document contains an error attributable to OzoneSign, we will correct and re-issue it at no additional service fee.

6. How to request

Write to info@ozonesign.com or message +91 83839 18139 with your order details. Approved refunds are processed to the original payment method within a reasonable period.